FAQ


Shipping

Dou you ship to my coutry ?

Yes, we likely do! We ship to almost every country in the world, with the exception of war zones, sanctioned countries, or extremely remote areas. If you're unsure whether we can ship to your location, feel free to email us at info@raseofaliaz.com.


How much is the shipping fee ?

Our delivery fees range from €15 to €35 depending on your location. But here’s the good news: once your order exceeds €200, shipping is 100% free — we’ve got you covered!

How fast will my order be delivered?

After it typically takes 2-5 days to process and fulfill. Once your order is ready, it will be shipped to you. For detailed shipping times, please refer to our Shipping policy page.


I can't track my order why?

Some logistical companies provide full tracking information, while others may not. If your order is shipped with a service that doesn’t offer detailed tracking, the status will be updated once the order reaches your country. If you have any questions about your order or need assistance, please don’t hesitate to email us at info@raseofaliaz.com.



Guarantees and Returns

Can I return my order?

Absolutely! We offer a 14 day guarantee for returns. If you don't satisfy by your product, you can return it. For more details, please visit our Returns and Refunds page.


How can I return or refund my order?

Email us at info@raseofaliaz.com and explain your situation. We’ll review your request in the fastest time possible. If your request is accepted you will be able to return your order and refund. Refunds are processed within 1-5 working days. For more details, please visit our Returns and Refunds page.